FAQs
Ask us anything
You’ll find answers to the most frequently asked questions here!
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- All
- Data & Security
- Platform
- Sign Up
- Subscription
- Support & Training
Can I add product KPIs on Fruits360 and track their progress?
Any admin can customize the company insights from the control panel. Add targets for each branch or product and monitor the performance for them.
Can i view my data in real time?
Due to aggregation and data processing going on in the background, the most recent data available to you is for yesterday’s.
Will I be able to export my insights in any format?
You can export any insights into PDF, PowerPoint, Excel, or image. This makes it easy to pass data on to your finance team or use in a presentation.
Do Fruits360 users need to have technical skills?
As long as you can open a browser and log in, you’ll do fine! Our dashboards were created by data scientists so you don’t have to be one. Our customer service team is available if you have any questions as well.
Do you have an online guide so I can learn about the features?
Check out all of the **How To Videos** we have available. A Customer Success Agent will also be assigned to you to get you started.
Will there be personalized training on how to use Fruits360 after I subscribe?
After your paid subscription begins, our customer success team will schedule a training session with you and your team. You’ll get your questions answered and learn how to deep dive into the software.
What are your customer support hours?
We have a helpful support team working 5 days a week from 9 AM to 6 PM KSA local time.
How long does it take to connect my integrated POS account to Fruits360?
Connection is instantaneous! You’ll be able to view recent data within a few hours. Historical data may take 5+ days depending on the amount of data you have.
Can I get more information to share with my organization?
Contact our sales team and they’ll provide a company profile for you to share.
Do you offer a demo or appointments to talk one-on-one about my questions?
Sure! Schedule a demo with one of our friendly sales people **here**. They’re happy to answer any questions you have about your use case.
How can I contact the sales team?
Just fill out **this form** and we’ll be in touch.
I do not see my POS in the **Partner POS** list, can you integrate with it?
We can integrate with any cloud-based POS. Fill out the form **here** to request the integration. To make sure the platform is right for you, you’ll be able to view demo data in the meantime.
